Return Policy

Last Updated: September 25, 2026

Return Policy
Untamed Technologies (Pty) Ltd
This policy applies to purchases from Untamed Technologies (Pty) Ltd (Reg. no. 2020/655773/07, VAT 4800304224) on this website.

Registered office: 1 Arbor Road, Cresta, Randburg, Johannesburg, 2194
Returns: [email protected]
Sales: [email protected]
Phone: 010 157 3329 · WhatsApp: 060 011 4089

This policy forms part of our Terms and Conditions. If there is a conflict with a statutory right, the statute applies.

1. How returns work (overview)

Situation	Can you return?	Who pays return shipping?
Change of mind within 7 days of receiving the goods (consumers)	Yes, unless an exclusion below applies	You
Change of mind after 7 days	No, unless we agree in writing	—
Defective, unsafe, or not of good quality (CPA)	Yes, within 6 months of delivery	Us, once the defect is confirmed
Wrong item / not as described / not fit for a purpose you told us before buying	Yes, as set out below	Us
Custom, personalised, installed, or unsealed software (change of mind)	Generally no	—

Outside the 7-day cooling-off, change-of-mind returns are not accepted. Statutory defect rights still apply.

2. 7-day cooling-off (change of mind)

This section applies if you buy as a consumer under the Electronic Communications and Transactions Act 25 of 2002.

You may cancel without giving a reason within 7 days after the date you receive the goods (the day of receipt does not count). For services, the 7 days run from the date the agreement is concluded.

How to cancel
Email [email protected] with your order number and “cooling-off cancellation”. We will give you a returns note and the return address. You must send the goods back without undue delay.

Conditions

You pay the direct cost of returning the goods.
Goods must be unused, in original condition, with all packaging, accessories and documentation, so far as reasonably possible.
If the goods are damaged beyond reasonable inspection, we may deduct the reasonable cost of that damage from the refund.
We refund you (excluding your return shipping) within 30 days of cancellation, once we have received the goods or proof of return.

This cooling-off right does not apply to

goods made to your specifications or clearly personalised
goods that by nature cannot be returned
goods likely to deteriorate or expire rapidly
sealed goods relating to health or hygiene that you have unsealed
sealed audio or video recordings or sealed computer software that you have unsealed
goods that have become inseparably mixed with other items
services that began with your consent before the 7-day period ended (including installation, configuration or HA setup we have already started at your request)
foodstuffs or everyday consumables delivered to your home or workplace
auctions, financial services, gaming, or dated travel / accommodation / leisure bookings

This cooling-off right does not affect your statutory rights if the goods are faulty.
Outside the 7-day cooling-off, change-of-mind returns are not accepted. Statutory defect rights still apply.

Dealer / trade purchases are not consumer cooling-off sales unless the law treats that buyer as a consumer.

3. Defective or faulty goods (Consumer Protection Act)

If you are a consumer under the Consumer Protection Act 68 of 2008 and the goods are defective, unsafe, not of good quality, not in working order, or not reasonably suitable for their intended purpose, you may return them within 6 months of delivery.

You choose one of: repair, replacement, or refund. We cannot keep that choice.

If we repair and the same problem is not fixed, or another defect appears within 3 months of that repair, you may require a replacement or a refund.

Also covered

You did not have a chance to examine the actual goods before delivery, and on delivery they do not match the description, sample, or what you could reasonably expect.
You told us a particular purpose before buying, we indicated the goods would meet it, and within 10 business days of delivery they are unsuitable for that purpose.
We sent the wrong item or a mixed delivery you did not order.

Process

Email [email protected] with the order number, photos if useful, and a short description of the problem. Ask for a returns note.
Send the goods back with all parts and, where practical, original packaging.
We inspect on arrival.

If the goods are confirmed defective (or wrong / not as described), we pay the reasonable return shipping and carry out your chosen remedy. If inspection shows there is no defect (for example damage from misuse, unauthorised modification, or normal wear), we will tell you and may charge a reasonable assessment / return-to-you cost.

Please report a problem as soon as it becomes apparent. That request does not shorten the 6-month statutory period.

A missing returns note or missing box does not cancel a statutory right if we can identify the order. It may delay processing.

4. Manufacturer warranty

Most products also carry the manufacturer’s warranty (typically 12 months; see the product page). That warranty is in addition to the CPA rights above. It cannot reduce the 6-month statutory protection.

5. What we do not accept as change of mind

After the 7-day cooling-off, we do not accept returns because you ordered the wrong size, colour or model, found it cheaper elsewhere, or no longer need the item, unless we agree in writing.

We also do not treat the following as defects on their own: change of mind, buyer’s remorse, or a specification you chose that later does not suit your setup.

6. Refunds

Cooling-off: refund within 30 days of cancellation (minus your return shipping).
Confirmed defect / wrong item: refund, repair or replacement as you choose; reasonable return shipping on us.
All refunds go back to the original payment method after inspection where inspection is required.
Delivery charges you paid are refunded on a cooling-off cancel and on a confirmed defect / wrong-item return. They are not refunded on a goodwill return unless we say so in writing.