We help smart home owners troubleshoot flaky devices, networks, and Home Assistant without wasting evenings on guesswork.
8
Years Experience
1
Awesome Team
9
Provinces
664+
Satisfied Clients
When smart homes stop being smart
Flaky devices and half-working automations eat evenings. You do not need another YouTube rabbit hole — you need someone who knows Shelly, Sonoff, Zigbee, and Home Assistant.
Devices that go offline
Relays, sensors, and plugs drop off Wi-Fi or Zigbee and never come back cleanly — lights fail, entities go unavailable, and the household loses trust.
- Wi-Fi dropoutsWi-Fi dropouts
- Zigbee ghostsZigbee ghosts
- Power & load quirksPower & load quirks
Automations that silently break
Scenes and routines that used to work now misfire, loop, or do nothing — often after an update, a rename, or a cloud hiccup.
- Orphaned entitiesOrphaned entities
- Timing & conditionsTiming & conditions
- Cloud vs localCloud vs local
Someone else installed it
You inherited a setup with no docs, no naming convention, and no clear owner — so every fix starts from scratch.
- Mystery wiringMystery wiring
- No handoff packNo handoff pack
- App spaghettiApp spaghetti
What good troubleshooting delivers
A stable system you can trust again — with a clear root cause, a verified fix, and notes so the next issue is faster to solve.
Root cause, not reboot roulette
Evidence-led diagnosis
We isolate network, device, power, and software layers instead of random resets.
Reproducible tests
We prove the failure and the fix under the same conditions that broke it.
Find it once
Devices & automations restored
Online & named
Entities back, labels clear, and household controls working again.
Automations revalidated
Scenes and routines retested so evenings work without babysitting.
Back to normal use
Documented & preventable
What changed
A short record of findings, fixes, and remaining risks.
Hardening tips
Practical steps so the same failure is less likely next month.
Supportable going forward
What troubleshooting covers
From first symptom to a verified fix — remote when possible, on-site when the home needs hands-on.
Remote triage
Screen-share or guided remote session to classify the fault — network, device, power, or Home Assistant — and decide if on-site is needed.
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On-site diagnose
On-site inspection of devices, Wi-Fi/Zigbee reach, wiring clues, and HA logs to pin the root cause under real home conditions.
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Fix & retest
Apply the fix — config, remount path, mesh/Wi-Fi changes, or automation repair — then retest the same failure path until it holds.
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Short findings note, what we changed, and practical hardening so the same issue is less likely to return.
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How we troubleshoot
Listen → Diagnose → Fix → Prove — a repeatable path so you get answers, not endless trial and error.
Listen
We capture symptoms, timeline, recent changes, and what you already tried — so we do not burn hours on dead ends.
Diagnose
Layer by layer: power, RF/Wi-Fi, device firmware, integrations, then automations — until the failure is reproducible.
Fix
Apply the smallest change that solves the root cause — not a pile of unrelated resets that hide the real problem.
Prove
Retest the original failure, confirm household controls work, and leave a brief record of findings and next steps.
What we troubleshoot
Focused on Shelly, Sonoff, Home Assistant, automations, and the network layers that make them fail.
- Devices & connectivity
- Home Assistant health
- Automations & scenes
- Network, Zigbee & Wi-Fi
Devices & connectivity
Get hardware online again
Offline Shelly/Sonoff relays, sensors, and plugs — Wi-Fi join issues, firmware oddities, and devices that only fail under load.
Home Assistant health
Stabilize your HA stack
Unavailable entities, broken integrations, add-on quirks, and HA updates that left half the house dark.
Automations & scenes
Make evenings work again
Routines that misfire, loop, or silently stop — orphaned entity IDs, brittle conditions, and cloud vs local gaps.
Network, Zigbee & Wi-Fi
Fix the invisible layer
Mesh gaps, channel congestion, VLAN mistakes, and RF interference that look like “random” device failures.
Why Us
Why Untamed Tech for troubleshooting
We diagnose the stack we sell and support — devices, network, and Home Assistant — not generic PC tickets.
Other companies:
Generic IT helpdesk
Great at PCs — often lost on Zigbee meshes, Shelly quirks, and HA automations.
Electrician-only visit
Fixes wires; leaves cloud apps, entities, and broken scenes as your problem.
DIY forum hopping
Days of conflicting advice and still no proof the failure is gone.
With Untamed Tech:
Smart-home specialists
Shelly, Sonoff, Zigbee, Wi-Fi, and Home Assistant are our day job — not a side quest.
Remote-first, on-site when needed
We triage cheaply when screen-share works, then book on-site only when the home needs hands.
Shop + support same stack
Buy, install, and troubleshoot with one Untamed Tech team — no finger-pointing between vendors.
Troubleshooting packages
All packages use our real rate of R450 per hour. Choose remote hour, on-site half-day, or a follow-up block — every CTA books the same troubleshooting calendar.
remote-hour
R450// hour
Screen-share triage for device, Wi-Fi, Zigbee, or Home Assistant issues that do not need a site visit yet.
- 1 hour remote triage
- Screen-share / guided checks
- Root-cause notes
- On-site recommendation if needed
onsite-half-day
R1,800// half-day
Four hours on site at R450/hr for deeper diagnose, fix, and retest across devices, network, and HA.
- Up to 4 hours on site
- Hands-on diagnose & fix
- Retest of failure path
- Short findings handoff
follow-up
R450// hour
One billed hour at R450 to confirm a prior fix, finish leftover items, or tighten prevention notes.
- 1 hour after prior session
- Verify previous fix held
- Small hardening tweaks
- Same booking calendar
Related Products
Troubleshooting FAQs
Straight answers before you book.
Can you fix this remotely?
Often yes. Many Shelly/Sonoff, Wi-Fi, Zigbee, and Home Assistant issues can be diagnosed and fixed remotely. We escalate to on-site when physical access, wiring, or RF coverage needs hands-on work.
How does R450/hr work?
R450 per hour for remote and on-site troubleshooting time. Packages below are hour/half-day bundles at that rate — book the session that matches how deep the problem looks.
What if someone else installed my system?
Yes. Inherited installs are a common request. We map what is there, find the root cause, and leave naming and notes so you are not starting from zero next time.
Do you work on Home Assistant?
Yes — entity issues, broken automations, add-on problems, Zigbee/Z-Wave stick health, and integration failures are core to this service. Greenfield installs are Product Installation; this page is diagnose and repair.
Do you cover Gauteng / South Africa?
Yes — on-site troubleshooting across Gauteng. Remote help is available wider when screen-share is enough. Travel for larger SA jobs can be discussed.
What should I prepare before we start?
A short symptom list, what changed recently (updates, new devices, ISP changes), Wi-Fi/admin access if remote, and any error screenshots or HA logs you already have.
Devices offline? Automations broken?
R450 per hour
Remote triage or on-site diagnose — book a troubleshooting session and we find the root cause fast.
